Castle Rock was one of the first companies to offer an automated, interactive 511 phone system soon after the FCC designated 5-1-1 as the USA’s universal traveler information number. OnePhone is the latest version of the Castle Rock 511 phone solution.
OnePhone allows callers to find out what’s happening on the state’s roads in real time, more efficiently than ever. OnePhone has a more open-ended, fluid, and conversational style than traditional 511 telephone systems. Users can say what they want in a single sentence, rather than having to drill down through multiple levels of questions and answers. OnePhone supports highway-based, metro area, and city-to-city reporting.
OnePhone uses a state-of-the art text-to-speech voice (thinkAlexa or Siri) and enormously improved speech recognition that doesn’t get disrupted by background noise.
OnePhone supports floodgate messaging, call transfers to other phone systems, and a comment/feedback feature.
OnePhone comes with a comprehensive usage analytics platform.
Superb voice quality and speech recognition
Use natural sentences to ask for road info
Personalized caller experience for people who opt-in
Highly detailed real-time and historical analytics
Redundant - load balanced across 2 telco carriers
Always forward-looking and progressive in all aspects of its transportation operations, MnDOT has worked closely with Castle Rock to ensure that its 511 offerings remain at the forefront of innovation.
Castle Rock built and deployed MnDOT’s first 511 phone (IVR) service in 2002, making Minnesota one of a handful of early adopters of 511 after the FCC designated the number as the official source for travel information in the US.
In 2022, we upgraded MnDOT’s 511 phone service to OnePhone. Here’s what the public had to say about it:
“The service is excellent. Very accessible for a blind person. Thank you very much."
"The 511 is a very nice service, thank you"
"These recordings are much better than they used to be, thank you"